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Shipping & Returns Policy

Please note: We can not ship to PO Boxes a full address is required.

Hours of Operation:

Our Warehouse is generally open Monday through Friday from 9-3 Pacific Time; however, me may be closed from time-to-time during these hours. Please contact us and confirm your arrival time to ensure we will be there to greet you.

We are closed on federal and provincial holidays that are observed in the province of British Columbia. Our website and customer service is available 24x7.

Ordering Information:

You may order online through our secure server with Visa, MasterCard, American Express, or Paypal.

Or order by phone by calling 778.588.7777.

Shipping Information:

We are currently implementing an automated shipping tool that will utilize Canada post for all shipping services. In the interim, please notify us if you require shipping of your order and we will contact you to confirm the shipping charges prior to processing your order.

Shipping Rates:

Shipping is based on the weight of the order and the destination. Shipping rates are displayed on the checkout page, (prior to the page where you're asked to enter your payment information), so that you can get an exact shipping price before committing to an order. We charge the rate calculated by Canada Post plus a minimal handling fee to cover packaging materials and associated shipping weight.

Returns:

We want you to be happy with your food and equipment purchases and guarantee your satisfaction.

For all food purchases that you are not satisfied with please let us know and we will gladly offer you a credit towards future purchases.

For equipment purchases, all items must be un-opened, in their original packaging and free from defects to receive a refund. A 10% re-stocking fee will be applied to all equipment returns. All warranty issues will be dealt with under the terms and conditions outlined with your equipment and may require your product being shipped back to the manufacturer.

Shipping charges are not refundable for any food or equipment purchases. Just e-mail support@organiclives.org or phone 778.588.7777 for any questions or further information you require.